Trust & Verify: AAA Requires ID Checks at the Roadside

With roadside assistance continually ranked as the leading benefit of a AAA membership, we want to ensure you are receiving the timely, quality service you and other members expect. Thats why a roadside technician will ask to see your photo ID upon arrival to verify you are the covered member. This step helps prevent someone else from taking advantage of your paid membership.

When nonmembers “borrow” or misuse road service benefits, members may lose access to valuable roadside assistance services, response times can be delayed while our network is distracted with requests from nonmembers, and the costs of serving these requests can lead to higher membership dues.

When membership benefits are misused, paying members may be inconvenienced with longer wait times. Delivering a high-quality member experience is of the utmost importance. The requirement of checking photo IDs at the roadside helps protect the member and the value of their AAA membership.

So remember, the next time you request roadside assistance whether through the AAA mobile app or by calling 1-800-AAA-HELP, your roadside technician will ask to see your ID upon arrival as a safeguard to protecting you and your membership.